Score your WFM operation against twelve dimensions in four minutes.
The Fragility Engine is a free self-serve diagnostic. It grades your contact-centre workforce management function on a 120-point dual-plane framework, classifies the buyer type your operation matches, and prescribes the WFM persona that closes the largest gap. Anchored on 28 years of Ontario placement data and 10 years of Texas leading-indicator monitoring.
Launch status
The engine itself is in final QA and ships publicly in the coming weeks. To be among the first to run it, or to receive a private cohort invitation, email Michael Duncan directly.
Request early access →The framework
Twelve dimensions across two planes. Each scored 0 to 10. Composite 0 to 120. Platform-aware scarcity multipliers and migration-state amplifiers applied to the result.
- Platform methodology depth
- Spreadsheet dependency
- Forecast integrity
- Forecast validation
- QA sample rate
- Role design fit for purpose
- AI interaction profile
- Post-AI forecast rebuild
- Leadership stability
- Persona coverage
- Pipeline health
- Job posting pattern
What you receive
- Composite score on the 120-point scale plus dual-plane breakdown.
- Tier band and one-line read on what the band means for your operation.
- Buyer type classification across six categories (CRISIS, TRANSFORMATION, REPLACEMENT, OPTIMIZATION, SCALE, CHURN).
- Top three WFM personas ranked by fit against your buyer type (ANCHOR, FORECASTER, BUILDER, OPERATOR, TRANSLATOR).
- Peer benchmark against operations of similar platform, region, and seat count.
- Tier-routed next step with one-click access to the Roster Readiness Diagnostic or a 20-minute call.
About the engine
The Fragility Engine V2 is built by the McKeyra Group on the AI6 CORE methodology (filing reference FIL-AI6CORE-COHESION-001, extension pending). Subject matter authority: Michael Duncan, Founder and President of CallCenterTeams.com, Canada's only WFM-exclusive recruiter.
The engine is not a consumer reporting tool, employment screening tool, or hiring decision instrument. Output speaks to operations risk, never to individual hiring decisions.