Who built WorkforceAnalyst.com?

WorkforceAnalyst.com is built by CallCenterTeams.com — the WFM recruiting firm founded by Michael Duncan. 27 years of placing WFM professionals gave us unique insight into what practitioners need.

Is WorkforceAnalyst.com vendor-sponsored?

No. WorkforceAnalyst.com is independently funded through subscriptions and CallCenterTeams.com recruiting services. No vendor pays us, sponsors us, or reviews our content before publication.

How do you make money?

Two revenue streams: (1) WorkforceAnalyst.com subscriptions (Practitioner $30/mo, Team $150/mo, Department $300/mo), and (2) CallCenterTeams.com placement fees from employers who hire through us.

ABOUT

About WorkforceAnalyst.com

Built by practitioners, for practitioners. The independent WFM intelligence platform.

Last verified: March 2026

WorkforceAnalyst.com is the independent WFM intelligence platform built by CallCenterTeams.com — the workforce management recruiting firm with 27 years and 300+ placements across enterprise contact centres. We saw a gap: WFM professionals had no independent, practitioner-written resource for benchmarks, analysis, and career intelligence. Every existing resource was vendor-sponsored. So we built one.

Our Principles

Independence

No vendor pays us, sponsors us, or reviews our content. Our analysis is funded by subscriptions and CallCenterTeams.com placement services.

Practitioner-Written

Every piece of content is written by WFM professionals who have configured platforms, built schedules, and managed real-time operations in production environments.

Data-Driven

Salary data from 300+ placements. Vendor analysis from hands-on experience. Benchmarks from real operations. We cite our sources and show our methodology.

No Vendor Favoritism

We call out strengths and weaknesses for every platform. If a vendor is underperforming, we say so. If they're innovating, we acknowledge it.

CallCenterTeams.com

CallCenterTeams.com is the WFM recruiting firm behind WorkforceAnalyst.com. Founded by Michael Duncan, CCT has been placing workforce management professionals since 1997. From Real-Time Analysts to VP-level hires, across all major platforms — Verint, NICE, Genesys, Calabrio, UKG, and more.

27

YEARS

300+

PLACEMENTS

6+

PLATFORMS

Methodology

Salary data is sourced from CallCenterTeams.com placement records and validated against industry surveys. Vendor analysis combines practitioner interviews, platform configuration experience, and market data. WFA scoring engines use weighted factor models developed with input from senior WFM practitioners. All benchmarks are cited with methodology notes.

Key:WorkforceAnalyst.com is an independent WFM intelligence platform partnered with CallCenterTeams.com. Our revenue comes from subscriptions and recruiting fees — never from vendor sponsorships or referral commissions.

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